Filing a Grievance

If you believe Starr County Memorial Hospital has failed to provide these services or has discriminated against you on the basis of any protected classification, you have the right to file a grievance.

1. File a Grievance with the Hospital

You can file your grievance in person, or by mail, fax, or email with:

Starr County Memorial Hospital Administrator
Address: 128 N. FM 3167, Rio Grande City, Texas 78582
Phone: (956) 487-5561
Fax: (956) 370- 6560
Email: mary.ramirez@starrcountyhospital.com
Need Help? The Hospital Administrator is available to assist you with filing your grievance.

2. File a Complaint with the U.S. Office for Civil Rights

You can also file a civil rights complaint directly with the U.S. Department of Health and Human Services, Office for Civil Rights:

Online Portal: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf

Mail/Phone: U.S. Department of Health and Human Services, 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, D.C. 20201.
Phone: 1-800-368-1019 or 800-537-7697 (TDD).

Complaint Forms: https://www.hhs.gov/ocr/complaints/index.html